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Be Aware of Scams

At Jovie, the safety and trust of our families, caregivers, and job candidates are a top priority. We are aware that scammers sometimes impersonate reputable companies, including Jovie, to target job seekers and families. These scams may involve fake job offers, fraudulent communications, requests for money, or attempts to collect personal information.

If you are ever unsure whether a communication is genuinely from Jovie, we encourage you to contact us directly before taking any action.

For Job Seekers

How Jovie Actually Communicates

If you’re exploring employment opportunities with Jovie, it’s important to know how our hiring process works.

Official communications

  • Jovie representatives will communicate using official company email addresses.
  • Be cautious of emails sent from free email services such as Gmail, Yahoo, Outlook, Hotmail, or other personal accounts claiming to represent Jovie.
  • Some of our communications may come from our Applicant Tracking System or approved hiring platforms, but they will always be connected to an official Jovie job opportunity.

What Jovie will never do

  • Request payment to apply for a position.
  • Ask you to purchase equipment, gift cards, software, or training materials.
  • Request your bank account information before you have completed the appropriate hiring and onboarding processes.
  • Send you a check and ask you to purchase equipment on our behalf.
  • Extend a job offer without a legitimate interview and vetting process.

How to Verify a Real Jovie Opportunity

A legitimate Jovie opportunity should include:

  • A specific position title and job description.
  • Communication from an official Jovie representative.
  • A formal interview process.
  • Clear information about the local Jovie office or corporate team involved in hiring.

If something feels suspicious, pause the conversation and contact your local Jovie office directly to verify the opportunity before sharing any personal information.

For Families

How Jovie Identifies Itself

Jovie representatives will clearly identify themselves as part of a local Jovie office or the Jovie corporate team. Families should expect a professional onboarding and booking process designed to understand their care needs and connect them with qualified caregivers.

Depending on the service you’re requesting, the process may include:

  • An inquiry submitted through a Jovie website or local office.
  • Conversations with a Jovie representative to discuss your family’s needs.
  • A consultation, placement process, or booking setup.
  • Access to Jovie systems and tools used to manage care and communication.

What Jovie will never do

Jovie representatives will not:

  • Pressure you to make immediate payments through gift cards, cryptocurrency, payment apps, or wire transfers.
  • Request sensitive financial information through unsolicited emails or text messages.
  • Ask you to send payments to an individual rather than through approved Jovie payment methods.
  • Contact you from unofficial accounts and ask you to bypass normal booking procedures.

How to verify you’re working with Jovie

If you receive communication claiming to be from Jovie and you’re unsure whether it is legitimate:

  • Contact your local Jovie office using the phone number listed on your local Jovie website.
  • Verify the representative’s name and office affiliation.
  • Confirm that any payment requests, contracts, or onboarding information were sent through official Jovie channels.
  • Do not provide personal, financial, or account information until you have confirmed the communication is legitimate.

Think You've Encountered a Scam?

If you believe someone is impersonating Jovie:

  • Stop communicating with the individual immediately.
  • Do not send money or provide personal information.
  • Save any emails, text messages, or screenshots related to the incident.
  • Contact your local Jovie office so we can investigate and help protect others from similar scams.

Thank you for helping us keep the Jovie community safe.

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