Operations Manager

Job Description:

• At Jovie, we believe every family deserves reliable, high-quality childcare and every caregiver deserves meaningful, rewarding work. As one of the nation's leading nanny and sitter companies, we connect families with trusted caregivers who provide exceptional in-home care. Our team is dedicated to creating positive experiences for both families and caregivers through outstanding service, professional support, and a commitment to helping children thrive.
  
  Position Overview
  
  The Operations Manager is responsible for overseeing caregiver staffing, performance, and client satisfaction. This role ensures consistent service delivery by managing scheduling, caregiver engagement, and communication with families and internal teams while supporting overall business performance.
  
  Key Responsibilities
  
  Manage daily staffing and maintain high fill rates across all service types
  
  Handle real-time scheduling changes, including callouts and reassignments
  
  Oversee the on-call process to ensure consistent coverage
  
  Lead, coach, and support caregivers to ensure professionalism and performance
  
  Manage caregiver availability, schedules, and nanny placements
  
  Communicate proactively with families regarding staffing updates and service changes
  
  Address client concerns quickly and professionally
  
  Lead onboarding, training, and ongoing caregiver development
  
  Maintain accurate records, schedules, and system data
  
  Drive key metrics including fill rate, retention, and utilization
  
  Ensure compliance with all applicable laws and childcare requirements
  
  
  Qualifications
  
  3+ years in staffing, operations, or team management
  
  Strong communication, organization, and leadership skills
  
  Experience in high-volume scheduling preferred
  
  Childcare or service industry experience preferred
  
  Bachelor’s degree preferred
  
  
  Benefits & Compensation
  
  Salary: $45,000 – $60,000 annually (based on experience)
  
  Bonus opportunities
  
  Paid holidays
  
  Paid sick time
  
  Vacation time
  
  Hybrid work flexibility
  
  
  
  Equal Opportunity Employer
  
  Jovie is an equal opportunity employer and does not discriminate based on any protected status under federal, state, or local law.
  
  

Job Benefits:

• Bonus Opportunities
• Hybrid Work Flexibility
• Paid Holidays
• Paid Vacation
• Sick Pay

Job Certifications:

Salary: 45000-60000/Annually

Education: Highschool Diploma

Experience: 3+ years in staffing, operations, or team management